Julie Slater and Son is dedicated to providing its customers with excellent service. We appreciate any feedback about our products or any aspects of our service, so please email us your comments to email@example.com
1. Making a Purchase
We accept MasterCard, Visa and Visa Debit Cards. Of course you can order online, see our lovely www.julieslaterandson.co.uk
By telephone: You can telephone our office on 0208 0909 700 between 9.30am and 5pm. If for any reason we cannot take your call, please leave your name and a contact number on our answer phone and we will return your call as soon as possible.
2. Postage and Packaging
We can deliver your purchase worldwide. Postage and Packing charges are as follows:
Orders valued under £20.00 will be charged £1.50, over £20.00 are £2.99 Express delivery is available – see shopping cart
For priority order processing please add items to your shopping cart to calculate cost. Orders received by 2pm Monday – Thursday will be despatched on the day of receipt and will be delivered the following day. Orders received after 2pm will be despatched the following day. We are unable to deliver on Saturdays and Sundays unless by prior arrangement.
– EU delivery – £8.00 for orders up to £5.00, £10.00 for orders up to £59.99 and £15.00 for larger orders.
Overseas International delivery – £10.00 for orders up to £59.99 and £15.00 for larger orders.
Occasionally, if order weight exceeds our carriers standard weight tables, we may need to charge extra but we WILL contact you with details and you can, of course, cancel the order if you are not happy.
Orders are usually despatched within 2- 3 working days. Over 90% of our orders are sent the same day. At peak times, especially Christmas this could be slightly longer – please check our website for up-to-date information. In some instances a signature may be required.
If an item is not in stock, we will advise as to when we expect delivery and send it to you as soon as we can. If there is a further delay we will notify you in writing and ask you whether you would still like the item(s) to be sent to you. We will only charge you postage once per order, even if we send you more than one delivery. Goods offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.
Julie Slater and Son Ltd treats personal information with the utmost respect. The data entered on your order may be stored and used for customer care or to process orders. From time to time we may contact you with information regarding new products, special offers, events etc. Please let us know if you do not wish to receive such mailings from us by emailing us at firstname.lastname@example.org. We do not pass your details to third parties.
The contract between You, the buyer, and Us, Julie Slater and Son Ltd, will be governed by the laws of England and any dispute between You and Us will be resolved by the English courts.
5. Returns Policy
We hope you are delighted with your purchase, however, if for any reason you are not entirely satisfied, we will be happy to give you an exchange or refund. Please return your purchase within 28 days of delivery in its original condition, tissue wrapped and in its box, together with proof of purchase. The postage and packaging charge is not refundable. The parcel is your responsibility until it reaches us, so we strongly recommend that you send it by Royal Mail Recorded Delivery in a padded envelope or obtain a free certificate of posting from the Post Office when you despatch the parcel. We are not responsible for any consequential loss or expenses, howsoever caused.
6. General Information
Prices are subject to change without notice. Every care has been taken to describe and portray items accurately using current technology, however, slight variations may occur, as leather is a natural product and fabric patterns cannot be illustrated in full. Images shown on our website may have slight colour differences to the actual goods you receive due to the display discrepancies inherent in different computer monitors.
7. Errors and Omissions
We all make mistakes! We believe that our prices are correct but if we have made an error we reserve the right to refuse a sale. If part of these terms is found to be unlawful, it shall not affect the validity of the remainder. Errors and omissions excepted.
All online purchases with Julie Slater and Son Ltd are handled using the latest security technology to protect our customers. Credit card information is securely encrypted to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Sockets Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security.
Your payment details are held in a securely encrypted format until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is of the highest standard available for e-commerce and certified by VeriSign, the world’s most respected certification body for Internet security.
9. About us.
We are Julie Slater and Son Limited
Our registered office is 32 Chatterton, Letchworth Garden City, Herts, SG6 2JY
Our VAT number is 815174342 Our company registration number is 4744313