Delivery and Returns

Delivery

Orders are usually despatched within 2-3 working days. At peak times, especially Christmas this could be slightly longer – please check our website for up-to-date information. In some instances a signature may be required.

We also offer next day delivery, for which we use both UPS and Royal Mail. Our cut off time for next day delivery is 2pm (14.00 hours). We can only deliver on Saturdays by prior arrangement.

If an item is not in stock, we will advise as to when we expect delivery and send it to you as soon as we can. If there is a further delay we will notify you in writing and ask you whether you would still like the item(s) to be sent to you.

We will only charge you postage once per order, even if we send you more than one delivery. Goods offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.

Returns

We hope you are delighted with your purchase, however, if for any reason you are not entirely satisfied, we will be happy to give you an exchange or refund. Please return your purchase within 28 days of delivery in its original condition, tissue wrapped and in its box, together with proof of purchase. The postage and packaging charge is not refundable.

The parcel is your responsibility until it reaches us, so we strongly recommend that you send it by Royal Mail Recorded Delivery in a padded envelope or obtain a free certificate of posting from the Post Office when you return your parcel.

We are not responsible for any consequential loss or expenses, howsoever caused.

To find out more about postage and other terms and conditions please see our terms and conditions